1. How do I get the best?
Preferably by e-mail to info@octimex.com. Inquiries by email Mon-Fri usually answered within one business day.

2. Can I pay by cash in advance in good conscience?
Of course! Operating since late 2004 and through the online business, we have already serving more than 35,000 satisfied customers. You need not worry about your money. Advanced Internet users, incidentally, we also offer other certified payment options, such as PayPal, Click & Buy (Firstgate), Moneybookers etc.

3. I want you to buy as a trader, what should I do?
Please ask us before purchase via e-mail. We can not give discounts on all product, so this request is most convenient for you and for us.
Dealers need us in any case with the first purchase (once!) Then a proof of a valid VAT ID (license!) Updates e-mailed (or faxed).

4. Is the product new?
We only sell New original packaging, unless the product is declared explicitly as "B-Ware", "return goods" or similar.

5. Who is "on account of purchase"?
The account can only authorities / universities / government institutions and pay by prior arrangement with larger firms. To use the payment option "on account", you must first register with us. Then send us an email that you would like to pay by invoice and we will consider this.
Attention: Individuals can not generally be supplied on invoice.

6. I paid by cash in advance and canceled, now what?
Give us your bank details then immediately known, so that we can arrange for the referral.

7. The product is defective, what should I do?
Please contact us in this case, the best e-mail or by phone if necessary.

Please do not react hastily! Mail us before the problem and we will try to solve your problem as quickly as possible. Also enter on every request your customer or invoice number're using. To that extent a product of a reputable manufacturer who purchased it is advisable in almost all cases to contact the manufacturer. In direct contact with the manufacturer-between unnecessary and a faster process eliminates is guaranteed.

8. What shipping and payment methods exist for you?
Everything on the topic, see "Shipping costs" and under "Payment methods".

9. I can not find my desired product, what can I do?
If your desired product to be available from our online shop, you can send us an email to info@octimex.com. We will try to get it for you and let you know soon.

10. Why do I have to enter a phone number?
There is often associated with your order to clarify any questions or if something changes at the time we would like to inform you of course. In these cases, we can get there faster by phone than by e-mail. Your data will be used exclusively by the Döhlert & Pahl GbR and never disclosed to third parties or unauthorized persons.

11. I come from a comparison, but your price is no longer true?
This can happen because our prices in the price comparisons by technical factors can not be updated in real time. Valid is only the price that is displayed in our online shop.

12. Something is missing in the delivery!
Manufacturers frequently change the delivery, so "missing" is not always something. Furthermore, we deliver the goods as you will be delivered to us or provided by the manufacturer. Have you still got the feeling something is missing, please do not hesitate to contact us, we will check this immediately deleted.

13. If this article is XY, that he only has one years warranty, but it does not have to be 2 years?
No. There is a difference between the guarantee and the legal guarantee, which is 24 months. The guarantee is a voluntary service provided by the manufacturer and ensuring you get from the dealer, which has amounted to 2 years according to law, where applicable, after 6 months, the so-called burden of proof.
This means: the article or part thereof if such be defective after 13 months, you have the dealer - if it is not obvious to prove - that the defect existed at the delivery. We recommend to always consult the manufacturer Garantiererweiterungen if it was offered, dazuzukaufen to avoid unpleasant surprises.

14. Do you deliver abroad?
Yes. The corresponding delivery see Shipping & Returns. If not mentioned, please contact us before you buy.

15. Is my package insured?
Your package is insured with us for free to 500,00 € order value. For consumer orders we carry regardless of the transit risk in law compelling reasons.

16. Do you ship to tax-free abroad?
Yes. In order to be able to buy tax free, you must note the following:
1. You buy the goods from our online shop
2. Send Next: Proof of Tax ID via e-mail or fax
3. Your order will be subsequently reviewed by us

If the goods have been shipped, is a subsequent refund of VAT is no longer available!

17. How can I achieve that I will be reimbursed at a return of the full amount?
Retain until the expiration of the revocation period, the sales packaging. As you yourself would accept no foreign packaged goods as new, must be charged a damaged or missing packaging. This is of course only to damages that are not necessarily associated with opening the box. With normal care can be a sales package even after opening more readily use. Avoid any kind of usage tracks, since they can reduce the value. Please take the goods and not as an owner in use. Expressly permitted by law is to examine the goods, as it would be possible in a shop. Consider that in a store, although some things in specimens, but not be possible on the actual item for sale.

18. Is it possible to change the bill made in the future?
Subsequent accounting change is not possible for legal reasons. A change is only possible if the invoice was issued incorrectly. In this case, please contact our support team.